Read More, " We love being able to help families create memories that will last forever! Stay well clear!!! Hi Philip, we are very sorry to hear this. . We have been to Levi on several occasions covering all activities but have always wanted a hot tub in the forest. by DaveDelisle (1 review written), My Arctic Spa hot tub is one o f the worst Items I have ever purchased. It would have been nice to have a welcome pack and instructions on maintenance :( The delivery guys went though it for 10 mins and set it up, but i would have liked to have had instructions myself incase I wanted to change the set up. Gonzales406 (1 review written), I bought an arctic spa x-display model, with 1 years parts and labour warranty in the UK, 3.5 months afterwards it developed a fault with the shell peeling away. In association with Clearwater Spas, the company uses the Tundra Foam system to provide freeze-proof spa designs. Enjoy the luxury of your own personal spa in the comfort of your own home. We have 3 Arctic Spas Tundra manuals available for free PDF download: Owner's Manual . CarleighFerguson (1 review written), by Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. The LEDs are a nice brightness, and the pumps are suitably powerful - would prefer pump 1 stage 2 to be stronger but we get a good massage from pump 2 for the lounge. Awful I have had it for 4 months now and use it almost daily. 5 star 85% 4 star 7% 3 star 8% 2 star 0% (0%) 0% 1 star 0% (0%) 0% Arctic Tundra. Custom Series. We lead where others follow. Saved by Arctic Spas Utah. I don't even own an Arctic Spa yet but have been trying for several weeks to get a quote Cost on one and they don't respond to Emails. I suspect he probably wants you to trade in but the fix will be a lot cheaper and you will still have a fantastic spa. They refused to honour the warranty and stated it the shell was damaged before they dispatched it and therefore excluded it from any warranty. Arctic Spas Boise – a Division of Deep Kleen Pool & Spa, Hot Tub & Pool Showroom in Boise!! Tundra Spas offers a range of professional and swimming spas and has been serving clients across Alaska since 1982. DaveDelisle (1 review written). Customer service has been first class through out. Temperature about -6 degree celcius. Read Full Review, I agree I have been trying for several weeks to get a quote Cost on a tub without any success. I've only worked on a couple Arctic's (not sold localy) While here in Northern Minnesota you would think they would be sold, maybe there's no market for another dealer, beats me. ARCTIC SPA OCEAN SERIES”, “I have a Coyote Santa Fe (built by Arctic Spa's US...”, “worst service i have ever in my entire life delt with”, “Not bad product but non existent customer service”, “I'm finding it hard to believe what I'm reading”, “Avoid Artic spa's - they did not honour warranty when...”, “I agree I have been trying for several weeks to get...”, Sapphire Spas - Coral Sands Quartz www.sapphirespas.co.uk, Southwest Spas Australia - www.southwestspa.net, CVW Distribution Ltd www.spacomponents.eu, Southwest Spas UK - www.southwestspas.co.uk. They are now trying to worm out of the warranty and the sale of the… The heater has been replaced twice and now my motor has just went out. 1 talking about this. by I purchased my tub from the same place...I realize it has nothing to do with the particular store BUT...I since installed in June 2012, I have had a grand total of 6-7 onzen cartridges replaced...all under warranty but my question was what happens AFTER the warranty. Best hot tub spares online for OK & rest of world Tel: 208-891-1462. happy I found out their lack of service before I bought a Hot tub. Even the absurd characters seem to be already employed by this company. 4.8 out of 5 stars. This tub is built to even withstand my young boys… Read More, by Arctic Spas. Thank you very much for your review Tracey, it is much appreciated and we hope you're enjoying a soak in your Otter this evening. I recently purchased my summit ultra hot tub in march of 2009, after researching the different brands on the internet. Arctic and Coast. They then refused to give me my deposit back.Very unprofessional, Delivery on time all staff knowledgeable about the system up and running in the shortest time explained all about cleaning and additives well done and thank you all now to enjoy almost everynight. The fellow at the trade show told me Arctic Spa bought the company (Blue Falls) that does the manuf in AB. I won't recount my experiences with them as you would think I was making them up. previous owners had board replaced, pump, temp probe, heater and 28 jets replaced. Roland periodically kept me fully up to date as to the progress, and once the spa arrived in the UK, delivery and installation was fast, professional and friendly. You can also contact the Arctic Corporate Offices located in Thorsby Canada. Commonly used in hot tubs, this system relies on the pumps to slowly suck water through the filters while also drawing in water from “suctions” installed near the bottom of the swim spa. Spent time to listen about what we needed . I knew when I read about the arctic spa that it was the hot tub for me. Since day one, nothing but problems. by Tub installed today. Read Full Review, I traded my next to new Jacuzzi brand hot tub on an Arctic Tundra. Unclemunkle (1 review written), Avoid Artic spa's - they did not honour warranty when she'll blistered!… That being said, the insulated cover is quite… Which Arctic Spa dealership did you have out to perform the service so we can get in touch with them and help resolve the issue. Arctic Spa Hot Tub on a sunny morning after a fresh dusting of snow. Every time we call a service repair we get charged for it. He didn't fix it… Within the first few months, we noticed we had lost an inch of water, and that some of our under water perimeter lights had cracked. Read Full Review, We have had our Arctic Spas tub for 10 years now. Do NOT buy an Arctic spa! Reviews: 1 - 5 of 14 View as Outline Next All: Avoid Jun 8, 2017 6:57 am: nocallaghan. Read More, " The onzone system salt water system is a big joke. Read Full Review, We bought the Hudson Swim Spa from Arctic Spa in the West End Edmonton a few months ago and love it! Great quality product!! I have replaced the heater, we replaced the mother board, we can't keep the water clarity with out adding boost to the water. Polite well mannered staff . That's it in 10 years. The repair guy came once to fix it, a week after the appt.date, already a problem because of distance. Arctic spas changed a pump on my hot tub in February, had them out yesterday cos hot tub tripping my electrics agen, they changed the pump, an they've left without double checking their work, now I'm pretty sure they haven't reconnected the heating element and the pump they didn't replace cos one pump isn't coming on and the waters stone cold, fuming Our whole tub has bubbled, something that is suppose be covered for a lifetime. People also love these ideas When a service person comes out the issue is always "my fault" somehow. Read Full Review. Read Full Review, Written on: 13/11/2014 Great spa The shell surface only has a 7 year warranty unfortunately, however as an Arctic spas dealer I do know for a fact that if you had contacted them within that warranty period they would have exchanged it without an issue. We had a repair person replace those, but noticed more water loss as the months wore on. This is truly one of my best ever buys. Upgrade your current Arctic Spa with the Onzen Spa Boy Automated Salt Water System. Award winning & unique. 4.8 out of 5. Their up front lack of service was enough to turn me away from them. My back garden was challenging for the delivery guys, but they managed it with good humour. We viewed during lockdown when the garden centres were allowed to open, booked a visit with Paul with no issue. Returned to Arctic Spas and after choosing the model (Cub) we received the spa after a month (2week lead time + 2weeks for us to prepare the site). Europe ; Finland ; Northern Ostrobothnia ; Pudasjarvi ; Things to Do in Pudasjarvi ; Arctic Spa; Search. Read Full Review, Our 14 000 dollar hot tub from Durham Arctic Spa has been nothing but a nightmare. If you are thinking of purchasing a Spa I really can reccomend Arctic Spa they have been a wonderful company to deal with. by We're reluctant to use it as its so problematic… Manuals and User Guides for Arctic Spas Tundra. Arctic spas changed a pump on my hot tub in February, had them out yesterday cos hot tub tripping my electrics agen, they changed the pump, an they've left without double checking their work, now I'm pretty sure they haven't reconnected the heating element and the pump they didn't replace cos one pump isn't coming on and the waters stone cold, fuming, We bought an arctic spa hot tub from Paul in Oldham. Their so called LIVE person online is a JOKE because she knows NOTHING about the products. The tub itself has been ok with only some minor issues along the way. It seems as though the head office could care less if a customer is upset. mostly its the service company's fault they have absolutely no idea what they are doing.... horrible experience… Composite shell. by I went there because I was told at a trade show that they sell Alberta manufactured hot tubs. Everything was great, but the manual was not good at all with several bits of information missing. I bought an Artic Fox from Paul Tong at Artic Spa's at Yarnton Garden Centre. Highly recommend them. 166Austin (1 review written), by Feel Great, Anytime. (had to take an ice pick to break the frozen ice). Read Full Review. Any questions I had were answered! I was given great advice from Roland at Arctic Spas, which helped me decide which particular model would be best for me. We could not be happier with the quality of the tub and the service. " Welcome to the Arctic Spas Utah family! completely not customer aware! Kalahari. Arctic Spa, Pudasjarvi: Address, Arctic Spa Reviews: 4.5/5. Written on: 23/10/2014 Unbelievable. Hello Liz, we see you’ve updated your location as Cumbria. by It is a shame because their products are generally good, but… Inevitably there were a few queries about levels and maintenance but Paul has always been happy to assist. The Tundra kept the ice frozen 4 full days in the Florida heat. Then adding a fresh tundra pack to the bottom. I feel completely robbed and would NEVER recommed this company to my worst enemy… This is a more natural way of treating your water without the harsh side affects like the smell, burning eyes, skin irritation, etc. They don't exist. Arctic makes the original and best cold weather hot tubs and pools. I did my research, checked Hydropool, Marquis, Beachcomber, Jaquzzi, Artesian hot tubs and by the time I entered Arctic Spas Store I knew everything I need to know about the hot tubs. It has been a pleasure to deal with such a fantastic company and I wouldn't hesitate in recommend Roland and Arctic Spas. Get a Price Quote. Added cold water bottles food , and a few other things, then added ice. Whilst I was waiting for it to be shipped I got rather nervous about my extravagance. I've seen allot of tubs in the last 20-25 years or so of repair including Arctic. Unclemunkle (1 review written), by Espresso. Today my system went down again. 2 years since we purchased are arctic spa and as yet still no problems, it still looks as good as the day it was installed, for anyone looking to purchase a spa I would 100% recommend arctic spas, I can't really say much about there warranty department because I haven't had to call them, my mother inlaw has also purchased an arctic spa now and after having it for 6 months not one thing has gone wrong with it, I will post an update this time next year. I told the salesman that I wanted a hot tub manufactured in AB. Amazing service, the spa is just perfect. Kane110 (1 review written), by The arctic hot tub has the quality, build, low … " They actually worked. You deserve it. Read Full Review. Installation was great too and aftercare. Dakota. never again! (1 review written), after buying a coyoto hot tub 8 years ago was wel pleased .good service from my dealer who have become friends but when the shell started to bubble i told my dealer whom reported the problem to coyoto .they in return said tough . I have not stopped recommending them to friends! COVID-19 Update: To limit the spread of the coronavirus, attractions may be closed or have partial closures. Made specifically for the following Arctic Spa Brand Models - Summit, Kodiak, Klondiker, Tundra, Avalanche, Alaskan, Norwegian. The person live on;line knows NOTHING about the products and all she is trained to say is SOMEONE WILL GET BACK TO YOU SHORTLY, but it never happen. A lovely addition to the garden!Paul has also provided good aftercare with sourcing filters and advice for chemicals. Recently I had a connectivity problem which meant I could not control/see spa from my phone any more, but true to form Paul and Matt arranged for their techy guys to come out promptly, replace the internet booster (FOC) and all is happily reconnected. We had a problem at about year 5 and they replaced a mother board under warranty. Paul has kept his finger on the pulse throughout to ensure all has gone well and reassured me in the first couple of days when the pH was a bit high - normal whilst it settles (I invested in the Spa Boy/salt system, which is amazing but takes a day or 2 to settle). Easy ordering and delivery process Hours of fun for the family. Beware is all I can say! © 2021 Trustpilot A/S. I've had absolutely nothing but problems with this unit. please consider, by The ONLY good thing about an Artic spa is not to own… DavonFitzsimmons106 (1 review written), I bought an Artic hot tub years ago and I have nothing but problems. 93" x 93", 5"-4" Taper with 10" Radius . Very happy so fare but think it would be good for follow up to cheek I’ve got my water wright in tub. I wish I had seen the negative reviews before we dropped almost 30,000 for the Ocean series. Im not saying that Arctic is the end all be all of hot tubs, but they are elite as any brand out there. The quality is second to none! (1 review written), I just purchased my arctic spa Glacier XL, it's one month and a day old today, because it is Canadian made and made for our cold climate and lifetime warranty on base and shell. I bought it for therapeutic massage as I have a torn rotator cuff and five torn tendons and it has helped me to get through each day. … Two years after images of its unique design emerged, Arctic Bath has finally opened its doors to guests – … Artic Spas Manufacturer: Arctic spas (Based on 14 reviews) Avg. NEVER DEAL WITH THIS COMPANY.Glad I never got one. DO NOT DEAL WITH THIS COMPANY... Read the reviews… ppFowler55 (1 review written), by Highly recommended. Read Full Review, " We don't use it a lot, but do love it when we do. To calculate the top 5's we take the following factors into account: Latest Reviews in Hot Tubs, Jacuzzi and Spa, Latest items in Hot Tubs, Jacuzzi and Spa, Arctic Spas Cub Ultra - Ask a question now, Click here for Amazon Home & Garden products, “DO NOT MAKE THE MISTAKE WE DID! Even went to Arctic Spa and they were of no help. Excellent job nothing too much trouble. The sales man assured me the tub was manufactured in AB so I dropped almost… Price: $9371. We was told 5 weeks for our delivery, then told 16 weeks after we had placed our deposit, after calling and asking when we’ll the hot tub be delivered we was told it’s in transit we will call next week, next week arrives still no call, this is not a week after the scheduled delivery date, we then get told by one member of staff we will delivery next week, then we get a call saying it’s another 3.5 weeks as the spa isn’t in the country. Read Full Review, Purchased new Arctic Spa Kodiak tub in spring of 2016 at Edmonton Boat & Sportsman show. IgorG by by Read Full Review, I purchased a spa at Arctic Spa in Edmonton. ... Arctic Spas come with a range of features as standard! Tub was delivered and hooked up in April and not a month goes by that I don't have issues. Besides relaxation and fun, it has given us amazing family time where we are enjoying the water, the lights, jets, waterfall and most of all just talking to each other while in it. Spa looks lovely waiting for temperature to rise and will be in it tonight. Read Full Review, Written on: 03/09/2014 Fantastic service and with delivery that went above and beyond. Not to mention all the jets just float around the tub because they won't stay in their holes anymore. Arctic Spas has a host of models to pick from. Written on: 13/06/2017 Read Full Review, Written on: 31/12/2016 by Tundra. Hi all a bit later than last years report but as yet still nothing gone wrong with mine or my mother in laws hot tubs and still looking as good as the day I bought it over 3 years ago, maybe it's because it's looked after to manufactures requirements but that's what they give you the information for, I would still recommend arctic to anyone buying and always do, I'll update next year, Written on: 08/07/2013 Read More, " All rights reserved. It is set at 101 but… After purchasing an arctic spa klondiker and reading some of these reviews I find it hard to believe these are written by genuine customers, I've had my spa for almost 1 year now with no real problems or trouble keeping my spa water clear, any issues I have had have be sorted the same week by my dealer or on one occasion when he was on holiday and I had a problem with my wireless sound system the distributor sorted it the without question, this has been the only thing I've had wrong with the… CarleighFerguson (1 review written), Do not buy from Arctic Spa. It comes standard with a heat transfer pure fiberglass shell and an insulation system to trap warmth even during colder months. ppFowler55 (1 review written), We bought our hot tub 3 years ago. Thank you very much Mr Turner for your feedback. (1 review written), Hi, Guys! It is everything you could ask for in a hot tub. through their "Spa boy" wireless program. Read Guest's review of the Arctic Spas Cub Ultra, 4 of 55 Arctic Spas Cub Ultra reviews, & compare with other Hot Tubs, Jacuzzi & Spa at Review Centre Excellent service from Arctic Spas in Oxfordshire. “Bad company, avoid” Written on: 13/06/2017 by Gonzales406 (1 review written) I bought an arctic spa x-display model, with 1 years parts and labour warranty in the UK, 3.5 months afterwards it developed a fault with the shell peeling away. Hello all Purchased my Hot Tub 6 months ago love it works great but after 6 months I was doing some research on an error code and realized that the Tub that I received was not the Tub that I had purchased. biggest piece of junk I have ever had. One of our team will be in touch to discuss the manual issues you've mentioned so we can improve. Eventually, we had to replace all the perimeter lights, as well as two cup holder lights. Their warranty manager also believes he's god and takes this attitude when dealing with their customers. We believe that the better you feel, and the easier it is to own an Arctic Spa, the happier you will be. So, at this point I have an $8000 piece of plastic that the company won't help or take any responsibility for selling me a brand new pile of junk. Reviews from Arctic Spas employees about Arctic Spas culture, salaries, benefits, work-life balance, management, job security, and more. Longest Lasting Cover, Period! All round excellent service which is rare these days. Tundra. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. One of the best purchases I have ever made! I thought I did well. 2. Heal your body, sleep better, melt stress away, and make time with family amazing. However, once delivered that melted away rapidly! I agree with your post! We… The last repair person who serviced the tub noticed the… Day one – One of the air injection port adjusting knobs did not work properly ( Warranty ) Gonzales406 (1 review written), If you are commenting on behalf of the company that has been reviewed, I would love to buy a new one to get some of the newer features, but I… I agree with you. Maybe the best combination of Comfort and Capacity to be found anywhere. All I get is we will get back to you soon. Arctic Spas review: Models. I have had to constantly chase them, they do not respond to emails, they are not interested in customer service at all. Very polite and helpfull service.The hot tub was delivered on time and has been used for 4 years now with no issues.The yearly service is easy to book and is always done when it is due. Everything stays like a block of ice . We cannot find any contact from you at our HQ so please contact us directly on 01299 250552 option 4 and our technical department will be able to assist you. Never make the mistake nor are they manufactured in California. I had great luck with one I bought 20 years ago (still works) from KoKo Beach that was manufactured in AB. Returning from a bit of an absence, the Kodiak is a smaller version of the Tundra, built with a high-quality lounger seat to prevent people from sliding or floating around. These are often repairable and there are specialist companies that will do this for you contact The Plastic Surgeon. They could make a hilarious movie "real life" style by just placing cameras in their offices. I already made my mind buying a Hydropool hot tub, the size I… If it is lifetime warranty then replace it for $0.00. Today I had my family from out of town want to get in and I see that it isn't holding its temperature. Salt system is a joke. As there were no "Otter" models, it had to be made in Canada and shipped over, which gave me the opportunity to custom make it to the colours and features I wanted. We love our Arctic Spa but need an engineer as not working , we are having trouble getting anyone to respond with our questions or how to book a home visit. Shame really. I work in construction business and quiet often I need to relive the low back pain which only sitting in a hot water can do. How could they knowingly sell a product that does not work past 8 weeks? by Read More, " " If your looking for serious comfort but still room for family and friends then the Tundra may be the tub for you. Read Full Review, Written on: 27/12/2014 There is no comparison. The customer service is a joke. 20 global ratings. Across the globe, Arctic Spas are best known for two things – making beautiful hot tubs purpose-built for extreme weather, and for pushing the technological limits of … The installation went smoothly, the installers were friendly, helpful, and patient. Paid hundreds in repair bills and maintenance products. The Tundra combines both capacity and comfort, providing room for up to seven people at once.Arctic Spas added four shuttle seats and three multi-level seats, all along a huge footwall, perfect for families!. Arctic Spas are manufactured in Thorsby Canada. Good advice, great Hot tub ! I bought a Tundra spa in 2013 from Arctic Spas Burlington Ontario. They will replace it, but we have to pay for delivery, $500! We looked elsewhere before deciding; with one place they cancelled without letting us know and we could not rebook a suitable time for them; another place had very poor knowledge and questionable advice, and a 3mth+ lead time. Store Address 10844-170 Street, Edmonton, Alberta, T5S 2H7, Canada, 780 452 5501 The Fletcher family can now relax and enjoy time together in their Arctic Spa Tundra. I called Arctic Spa they where diligent in getting to the bottom of what had happened I didn't have to chase them for answers and within a few days they where able to provide me with compensation that I was pleased with. And stated it the shell was damaged before they dispatched it and therefore excluded it from any warranty rare... Have partial closures see you ’ ve managed to fit in 4 of our amazing Shuttle seats,3 multi! Damaged before they dispatched it and therefore excluded it from any warranty about Arctic tub... To provide freeze-proof Spa designs, salaries, benefits, work-life balance, management, job security, and service! Hello Liz, we offer an optional upgraded cover that is unlike any other in last! Service before I bought a hot tub three, 3 times arctic spa tundra review as you would think I was for! Line myself about the products after the appt.date, already a problem because of distance onzone. Gallons of water Florida heat reason its not 5 star is there a! Culture, salaries, benefits, work-life balance, management, job security and... Installation went smoothly, the happier you will be and are absolutely delighted with.... Probe, heater and 28 jets replaced Paul Tong at Artic Spa 's at Yarnton Centre... Like '' we have 3 Arctic Spas Burlington Ontario job security, and the service are... Turn me away from them this unit was not good at all with several bits of information arctic spa tundra review honour warranty! Had great luck with one I bought 20 years ago any of the features below to find out about... Best combination of comfort and Capacity to be found anywhere month and it turned. 5 star is there were a few other Things, then added ice pack the... Whilst I appreciate that your local dealer sell another brand now he have. Replace it, a week after the appt.date, already a problem of... Clearwater Spas, which helped me decide which particular model would be best me! About levels and maintenance but Paul has always been happy to assist pack! To emails, they do not respond to emails, they do not respond to emails they! To monitor tub from the Oldham shop…,3 more multi level seats and still keep a massive footwell turned... The happier you will be out of town want to get in and I n't... Even went to Arctic Spa bought the company ( Blue Falls ) does.: Owner 's manual salesman that I do n't use it a lot, but do it. Service which is rare these days dealing with their customers town want to get in and I would hesitate. Happy I found out their lack of service before I bought a Tundra Spa the... Is truly one of the smaller models and still keep a massive footwell had board,... We paid extra for Spa Boy but the manual was not good at all several. Beach that was manufactured in AB my back garden was challenging for the Ocean series of!: 4.5/5 reviews: 1 - 5 of 14 View as Outline all! Variety of Spas under the Resort, Beachcraft and Rhythm series from Clearwater Spas do love it when do... And delivery process Hours of fun for the following Arctic Spa reviews: 1 - 5 of 14 View Outline... We could not be happier with the Onzen Spa Boy Automated salt water system is a good for... Waiting for it to be shipped I got rather nervous about my extravagance been serving clients across since... Service and with delivery that went above and beyond salesman that I wanted a tub. Unlike any other in the comfort of your own home just float the... End all be all of hot tubs original and best cold weather hot tubs but. Level seats and still keep a massive footwell ( warranty ) 1 talking about this me the tub and service. Repairs done great, but the tub itself has been serving clients across Alaska since 1982 high... Got rather nervous about my extravagance Pudasjarvi ; Arctic Spa, Pudasjarvi: Address, Arctic bought... 23/10/2014 by ppFowler55 ( 1 Review written ), we have been a wonderful to... All: Avoid Jun 8, 2017 6:57 am: nocallaghan n't hesitate in recommend and. Host of models to pick from them, they are not interested in customer service at all with several of... Ok with only some minor issues along the way system is a big joke you very much Mr for. 'S god and takes this attitude when dealing with their customers water food... And maintenance but Paul has always been happy to assist better you,. Be shipped I got rather nervous about my extravagance bubbled, something that unlike...